We would like to inform you that effective April 10, we are changing our operating hours on all Mondays & Tuesdays to 8am - 6pm. We hope that the new time will be more convenient to our clients and allow us to provide a better service to you.
As always, we must also have our staff’s best interests in mind. To avoid the risk of employee burnout with our extended hours, we will be adjusting our hours and services on select Saturdays. Effective October 2021, we will be continuing our normal business hours, 8am - 12pm on the 2nd and 4th Saturdays of each month.
The remaining Saturdays we will only be open for a 2 hour window from 9am - 11am in which we can accommodate medicine pick ups and/or boarding services. As there will not be a veterinarian on site on these limited Saturdays, we will not be able to schedule appointments or fill new prescriptions on those days.
We thank you for your continued support.
- the Animal Care Clinic team
The Animal Care Clinic is committed to providing excellent care to all our patients, and your cooperation is essential in helping us maintain this standard. To ensure that we can provide the best possible care, we kindly request that you give us a minimum of 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to make arrangements for other patients who may be in need of that appointment slot.
Please be advised that clients who do not show up for their scheduled appointment, or cancel/reschedule without providing at least 24 hours' notice, will have a $30 fee applied to their account.
To ensure the efficient scheduling of surgical appointments, we kindly ask that you provide us with at least 48 hours' notice if you need to cancel or reschedule. Please note that a cancellation fee of $115 will be applied to your account for failure to show up for a scheduled surgical appointment or cancel/reschedule with less than 24 hours' notice.
We understand that emergencies and unexpected situations may arise, and we will do our best to accommodate you in such cases. However, repeated cancellations and no-shows can affect our ability to provide timely care to all our patients. To avoid missed appointments, we offer reminder calls, emails, and text messages as a courtesy. However, it is ultimately your responsibility to keep track of your appointments and notify us in a timely manner if you need to cancel or reschedule.
Thank you for your understanding and cooperation in helping us provide the best care possible to your pets.
