Animal Care Clinic Return Policy
At Animal Care Clinic, we strive to provide high-quality products and services for your pet. Please review our return policy below, which applies to both in-clinic and online pharmacy purchases. All refunds may take 2-3 business days before they reach your account from the day they are processed.
1. Prescription Medications (In-Clinic)
- No Returns: Prescription medications cannot be returned once they leave the clinic, in accordance with federal and state regulations.
- Safe Disposal: You may bring unused medications back to the clinic for proper disposal.
- Exceptions:
- Unopened, sealed medications in their original packaging may be eligible for return within 90 days of purchase.
- If a dispensing error was made by our team, we will replace the medication at no charge.
2. Over-the-Counter (OTC) Products & Preventatives
- Eligible for Return: Unopened and unused OTC products (e.g., flea/tick preventatives, supplements, shampoos) may be returned within 90 days of purchase.
- Condition: Items must be in original packaging and in resellable condition.
- Exceptions: Opened or used products are not eligible for return unless there is a manufacturer defect.
3. Special-Order Items & Prescription Diets
- Special-Order Products: Non-refundable unless defective or incorrect.
- Prescription Diets: May be returned or exchanged within 90 days if the pet refuses to eat it or has an adverse reaction.
4. Defective or Damaged Products
- Please contact us immediately if you receive a defective or damaged item.
- We will coordinate with the manufacturer to resolve the issue.
- Some products include manufacturer satisfaction guarantees—we’re happy to help process a claim if needed.
5. Refund Method
- Refunds are issued to the original payment method or may be provided as clinic credit.
- Credit card refunds will be returned to the same card used.
- Cash refunds may require management approval and could be issued as clinic credit.
6. Service Refunds
- No refunds are available for services already performed.
- If you have a concern about the care provided, please contact clinic management to discuss.
- In certain cases, we may offer corrective services at no additional charge.
7. Manufacturer Satisfaction Guarantees
- Many products—including preventatives and prescription diets—are backed by manufacturer guarantees.
- If your pet doesn’t respond well to a guaranteed product, we can assist in submitting a claim or return request.
8. Online Pharmacy Returns
- Our online pharmacy is subject to the same return guidelines as in-clinic purchases.
- Any eligible online pharmacy returns must be brought back to the clinic—we cannot process returns remotely.
- Please note that the online pharmacy uses a separate payment processor, therefore all refunds will be issued to the original payment method and we are unable to issue in-clinic credit for online purchases
- Shipping fees are non-refundable. Only the cost of the product (plus tax) is eligible for refund when applicable.
If you have any questions or need help with a return, please don’t hesitate to reach out to our team. We’re here to help!
